Last updated: August 2024
Introduction
Basin-point is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this policy.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit an enquiry form
- Email address for communication purposes
- Property preferences and requirements you share with us
- Any additional information you choose to provide
We also collect certain information automatically when you visit our website:
- Browser type and version
- Pages visited and time spent on the site
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To match you with suitable properties based on your stated preferences
- To communicate with you about our services and relevant opportunities
- To improve our website functionality and user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, which you provide when submitting enquiry forms
- Performance of a contract when you engage our services
- Our legitimate business interests in providing and improving our services
- Compliance with legal obligations
Data Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- With property owners or managers when arranging viewings on your behalf
- With service providers who assist our operations, bound by confidentiality agreements
- When required by law or to protect our legal rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months unless you request earlier deletion or engage our services, in which case retention periods may extend as required for service delivery and legal compliance.
Your Rights
Under data protection legislation, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure under certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Significant changes will be communicated through our website.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Basin-point
47 Grey Street
Newcastle upon Tyne
NE1 6EE
United Kingdom
Email: [email protected]